Yes, Virginia, there are gaps between member expectations and association technology.

The way we connect, communicate, learn and shop is ever-changing. Consequently, your association members have a heightened level of expectation for flexibility, convenience and personalization in everything they do. But, association experiences are struggling to keep up with these growing member expectations.

In our recently released Digital Member Study, we surveyed more than 1,000 association members and 400 association staff representatives to examine the gaps existing between member expectations and association technology. We also wanted to look towards the future to better understand the importance of emerging technologies and how members would like to engage with their professional membership organizations.

You can join our live webinar Tuesday, December 19, to be one of the first to dive into the findings. Learn more and register here.

In the meantime, here’s a sneak peek of the first chapter.

Technology drives member loyalty.

There’s a strong correlation between member loyalty and technology. Members who believe their professional membership organization is an early technology adopter are generally more satisfied and feel more connected to their organization (see Figure 1 and Figure 2).

Technology Drive Member Loyalty Graph 1

We see these loyalty metrics rise even more when members perceive their organization’s use of technology as “excellent.” However, only 26 percent of members surveyed currently rate their professional membership organization as “excellent” when it comes to technology usage.

Only 26 percent of members surveyed currently rate their professional membership organization as “excellent”

Figure 3 looks at the breakdown of where members feel their professional membership organization falls on the technology adoption spectrum. Interestingly, professional membership organizations rate themselves even lower on the technology adoption spectrum than members (see Figure 4). Only one-third say their organization uses new technology ahead of the curve.

Technology Drives Member Loyalty Graph 2

The entire study is available for free to download.

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