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Our Technology

Ensuring your success.

As the leading SaaS-based association management software in the industry, YourMembership is built on a foundation to ensure our customers’ success. Our cloud features and security measures are of the highest quality and constantly enhanced to deliver world-class stability and confidence.

Network Operations Center

YourMembership’s primary Network Operations Center (NOC) is at DataSite Orlando. DataSite is Tier III designed and SSAE 16 Type II Certified, providing the most robust IT infrastructure facility available.

  • 130,000 square-foot, purpose-built data center fortress
  • Diverse high voltage substations on separate power grids
  • 3 jet turbine generators
  • 8.4 megawatt generator plant
  • Dual concrete encased fiber duct banks
  • Multiple diverse UPS and battery rooms
  • 2,750-ton centrifugal chiller plant
  • 3N redundant water supply
  • 40,000 gallons of reserve fuel stored underground
  • 3 aboveground, 440-gallon day tanks
  • 7x24x365 onsite security guards
  • Vehicle blockades, bulletproof walls, biometric and keycard access
  • Extensive video surveillance systems
  • Redundant fiber providers running BGP
  • Cisco routing, firewalls and intrusion detection systems
  • 7×24 service-aware application monitoring

Application Architecture & Redundancies

  • YourMembership’s applications are not only hosted within a hardened facility with many redundancies, but the network itself is supported by system redundancies of its own.

  • Multiple fiber providers connect the application to the internet. These routes are monitored 24x7x365 by systems to alert YourMembership’s engineers should an aberration be detected.

  • Cisco routing and firewalling optimizes and defends the network against malicious requests and alerts engineers of anomalies.

  • The physical servers have redundant disk subsystems, networking and power. The servers run in clusters to handle spikes in usage and provide fault tolerance should an individual node encounter a localized complete system failure. The web clusters are load balanced so web requests are processed using the most optimal nodes at any given time.

  • Database servers operate as clusters, which allow for pushing the load to a standby server should a primary server encounter a localized system failure. Data is replicated to secondary nodes within minutes of transactions being committed on the primary node. These transactions are also securely replicated to YourMembership’s secondary facility.

  • The DNS is hosted in multiple geographic locations, including a presence in Europe. YourMembership’s DNS employs anycast addressing, which routes DNS requests to the closest geographic location.

Headquarters & Backup NOC Overview

Designed with redundancies in place to ensure maximum uptime and accessibility, our corporate headquarters serves as our backup Network Operations Center. The NOC within our headquarters served as our primary data center facility for 12 years (1998-2010) with a historic uptime of more than 99.95%.

  • OC48 fiber connectivity
  • Cisco routing, firewalls and intrusion detection systems
  • Liebert climate control with redundancy
  • Line conditioning powered by high-end APC units
  • Redundant power via diesel Caterpillar generator with real-time transfer switch
  • Actively-monitored security with 24×7 card-key access, video and audio monitoring

Data Backup, Replication & Restore

    • The database systems powering the YourMembership network have multiple redundancies to ensure maximum uptime. Not only does the hardware utilize physical redundancies (redundant disk subsystems, power, network), but database instances also run as clustered configurations. In the event of a node failure, a failover node can assume an active role.

 

    • Data from these systems, as well as client-uploaded content, are locally replicated to off-application systems and geographically to our remote data center in near real time.

 

  • YourMembership data retention policies ensure data is available for emergency restoration, if necessary.

System Security

  • Member data is secure and inaccessible to non-members. All members must maintain a username and password for community access. Initial member registration approval can occur one of two ways. First, members can register and be manually approved via an administrative approval process. Second, non-member importation can include private-member known data that will be required as part of the registration and auto-approval process.
  • Administrative backend accounts require a username and password and can only be managed by an administrator with account creation rights. Administrators with the right to create accounts may create as many accounts as needed, each with different administrative accessibility (i.e., member profile management, donation management, store order management, mass emailing capability, etc.).
  • Passwords are not stored in the database. New and changed passwords are hashed using industry-standard encryption techniques (SHA1 or MD5). Only hashed versions of passwords are stored. They cannot be decrypted.
  • YourMembership complies with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce in regard to the collection, use and retention of personal information from European Union member countries and Switzerland.Learn more.
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