If your AMS vendor doesn’t provide adequate customer support, then it might be time for a change. Here are three things your AMS vendor should be providing to help ensure your association’s success.
Your association management software (AMS) is important. It’s what helps your small staff manage your organization. But when you have challenges with your AMS or you have questions you can’t quite figure out, does your AMS vendor provide adequate customer support?
If not, it might be time to look for a new AMS.
Here are three things your AMS vendor should provide to help ensure you succeed:
1. Support – when and how you need it
Your AMS system should be easy to use, but sometimes you run into challenges, and you need help. It should be easy to reach out to your AMS provider’s support team for assistance when you need it and how you need it. They should provide guidance, help you troubleshoot issues, and work with you to find ways to unlock the full potential of your AMS.
For example, the YourMembership AMS team offers support in multiple ways to ensure you have access to the type of support you need, when you need it. Support includes:
- Access to the YourMembership team of experts through live daily chats and Q&A sessions
- Step-by-step guides and troubleshooting, all included in your annual fee
- A support team that’s ready to step in when you need specific help
2. Multiple training options
If you don’t feel confident using your AMS, you can’t work efficiently. Make sure your vendor provides convenient training options so that everyone who uses your AMS knows how to use it properly. Also, be sure that your vendor offers resources that you can refer to if you feel stuck or need a refresher on how to do something.
For example, YourMembership offers daily user training during the work week to help you learn more about YourMembership AMS. You can also access free online training resources, a knowledge base, and the YourMembership online community to continue learning and finding answers.
3. A great customer experience
You should feel good about your experience with your AMS vendor. If you don’t, then look for one with a high customer satisfaction rating. Maintaining a high customer satisfaction rating is one way an AMS vendor can demonstrate their commitment to giving customers an excellent experience and helping them succeed.
For example, YourMembership has a customer satisfaction rating of 94.
Find the right AMS for your small-staff association
Your AMS can help your association’s small staff work more efficiently, deliver a better member experience, and generate more revenue. But it’s not only about great software. You also need great customer support.
YourMembership AMS by Community Brands is all-in-one association management software that helps small-to-mid size associations boost member engagement, save staff time, and drive revenue – all in one easy-to-use system. With YourMembership AMS, you also get a best-in-class service and support team that guides you to success.
Learn more about why YourMembership is the ideal AMS for small-staff associations like yours: Request a demo