By Amanada Kaiser, Chief Path Finder, Kaiser Insights LLC
Have your retention metrics flatlined even though you’ve improved your renewal process?
Amanda Kaiser conducted over 313 interviews and learned that the membership process is not a year-long cycle. Instead, the decision to renew is highly influenced by a member’s experience when they first join.
This ebook uncovers how associations increase overall member retention rates by focusing on their newest members. Learn how you can strengthen engagement by creating exceptional onboarding experiences.