The YourMembership.com Blog

Less Gates, More Golden Tickets

September 13th, 2012 | Posted in Social Media and Business Trends

Transparency has been a big struggle for traditional organizations. They worry not only about secrets but about negativity being posted and going viral. Social media gurus proclaim that avoiding social media will not stop the negativity, it will just ensure that it takes you longer to hear about it. Still there is fear. There’s even an email scam that preys on this fear by sending messages from one of your social media contacts warning that someone is posting vile things about you, or you’re in a scandalous video, or can that be you in that Facebook picture?. This fear stems from a lack of control. However, the days of being able to control your message are gone. You can control your press release content and branding (from a visual standpoint) but anything more than that you’re at the mercy of your customers, community members, employees and others who are commenting on and reviewing your services and offerings. While I understand your hesitation to open up, please consider these three things: Read the rest of this entry »

Your Goal for Social Media – Friday Fix

July 20th, 2012 | Posted in Social Media and Business Trends

There’s quite a firestorm brewing on the social webs. nextgen Journal featured an article written by Cathryn Sloane in which she argues “Why Every Social Media Manager Should be Under 25.”  It’s either powered by youthful arrogance or a brilliant marketing/PR move, if you believe that all publicity is good publicity.

For associations and chambers who have been looking for ways to entice Gen Ys into joining their membership organization, maybe employing a Social Media Manager under 25 is appealing. Offering a youthful voice and exhuberant tone may be just what you’re needing to stoke the membership fires. Maybe not. The real decision maker in this arguement is what you are trying to do with social media. Yes, there I go talking about a social media goal again. If you want someone who gets the technology and has a smart phone, there’s a wide ocean to fish in. But if you’ve tied your social media goals into revenue or membership goals, maybe you need a more seasoned strategist. Whichever you approach you find best suits your needs, remember that although your social media manager, manages your social profiles and online community, social should not be left to one person. Becoming more social is something your entire organization can take part in. Your membership chair should be “social” as should your executive director and so on. If you run a “social” organization, allowing for multiple areas to get involved is smart.

Okay….I have to know, should all of the social media managers be forced into retirement at 26? What say you?

Are You Connected? – Friday Fix

June 29th, 2012 | Posted in Social Media and Business Trends

Making It Just RightThis is not a question about the latest smart phone or checking your email constantly. (I’ll assume you already do that.)

Social media is a wonderful way to connect, isn’t it? You can have conversations with members and potential members you’ve never seen. Jim can’t make any of your meetings or events but he can connect with you online and share his wit, knowledge and time. And I know – because you value your members – that you take the time to comment on his comments, right?

If you don’t, you should. I’ll assume you do because that’s like picking up the phone when it rings and not saying a word, just listening to hear how long the caller will talk to you without you saying anything. If you’ve ever done this, you know it’s not long. You’ll get a couple of hellos and then a hang up. The same will happen online. Read the rest of this entry »

What My Highschool Interview Taught Me About Membership

June 19th, 2012 | Posted in Membership Management

When I was “interviewed” by the admissions director of the high school I would eventually attend, he made it a point to ask me what I enjoyed. What are your hobbies? What sports do you like? How do you spend your downtime? I had to reach beyond the pat thirteen-year old answers of hanging out at the mall and talking on my phone. As I stumbled over a litany of what I thought were respectable, yet believable hobbies, he was furiously scribbling on his notepad. After I was done, he told me he asked because he wanted every student to be a part of the community. He didn’t want people to just enter the school, take classes and leave. He wanted the school to be better for having admitted each student. He understood the value behind individual contributions to community long before “building community” became the push it is today. Read the rest of this entry »

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