Transparency has been a big struggle for traditional organizations. They worry not only about secrets but about negativity being posted and going viral. Social media gurus proclaim that avoiding social media will not stop the negativity, it will just ensure that it takes you longer to hear about it. Still there is fear. There’s even an email scam that preys on this fear by sending messages from one of your social media contacts warning that someone is posting vile things about you, or you’re in a scandalous video, or can that be you in that Facebook picture?. This fear stems from a lack of control. However, the days of being able to control your message are gone. You can control your press release content and branding (from a visual standpoint) but anything more than that you’re at the mercy of your customers, community members, employees and others who are commenting on and reviewing your services and offerings. While I understand your hesitation to open up, please consider these three things: Read the rest of this entry »



