As the leading SaaS-based membership management software in the industry, YourMembership is built on a foundation that ensures our customers’ success.
Our technology features and security measures are of the highest quality and constantly enhanced to delivery stability and confidence.
Network Operations Center
YourMembership’s primary Network Operations Center (NOC) is at DataSite Orlando. DataSite is Tier III designed and SSAE 16 Type II Certified, providing the most robust IT infrastructure facility available.
Headquarters + Backup NOC Overview:
Designed with redundancies in place to ensure maximum uptime and accessibility, our corporate headquarters office serves as our backup Network Operations Center. The NOC within our headquarters served as our primary data center facility for twelve years (1998-2010) with a historic uptime of over 99.95%.
- OC48 Fiber Connectivity
- Cisco Routing, Firewalls and Intrusion Detection Systems
- Liebert Climate Control with Redundancy
- Line Conditioning Powered By High-End APC Units
- Redundant Power via Diesel Caterpillar Generator with Real-Time Transfer Switch
- Actively Monitored Security with 24/7 Card-Key Access, Video and Audio Monitoring
Member data is secure and inaccessible to non-members. All members must maintain a username and password for community access. Initial member registration approval can occur one of two ways. First, members can register and be manually approved via an administrative approval process. Second, non-member importation can include private member known data that will be required as part of the registration and auto-approval process.
Administrative backend accounts require a username and password and can only be managed by an administrator with account creation rights. Administrators with the right to create accounts may create as many accounts as needed, each with different administrative accessibility (i.e. member profile management, donation management, store order management, mass emailing capability, etc.).
Passwords are not stored in the database. New and changed passwords are “hashed” using industry-standard encryption techniques (SHA1 or MD5). Only hashed versions of passwords are stored. They cannot be decrypted.
YourMembership complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.
Data Backup + Replication + Restore
The database systems powering the YourMembership network have multiple redundancies to ensure maximum up-time. Not only does the hardware utilize physical redundancies (redundant disk sub-systems, power, network) but database instances also run as clustered configurations. In the event of a node failure a failover node can assume an active role.
Data from these systems as well as client-uploaded content are replicated locally to off-application systems as well as geographically to our remote data center in near real-time.
YourMembership data retention policies ensure data is available for emergency restoration if necessary.