We take customer support seriously at this company. It’s our largest department, as we want to make sure our customers are satisfied and well-versed in our product offerings. We provide unlimited training on our product (and that’s forever, not just your first month of service with us). And it applies to anyone working on the product, so our customers never have to train their own replacements or new hires. We handle that as frequently as they ask us to.
It’s so important to us that our customers are satisfied that we rolled out a new feature that allows our customers to give instantaneous feedback on their support experience. We’re making it easier for them and creating a better gauge/analysis for us.
Special thanks to our customers for all they do to make this product great. Your feedback and insight are invaluable to our service.