YourMembership.com provides free, unlimited live-person support to each and every client. It starts with your initial training and continues through to ongoing support as you’d like. Need a refresher on a key feature of our software? We’re there. Did you hire a new admin and would like them to get up-to-speed on the product? That’s included. See a new feature that you’d like to learn more about? We’re happy to provide that ongoing training.
Our team of product support specialists is ready to help you and your team get the most from the YourMembership.com software any time you need one-on-one product support. We also continually record new instructional videos that are available via our online client community, called Unity. Unity is a gathering place for thousands of YourMembership.com administrators from around the globe, and it’s a great resource for reviewing information, posting questions, or starting new discussions/forums on topics of interest. Access to Unity is also included free of charge to all YourMembership.com clients.
Even the YourMembership.com product features helpful product support via in-line help icons and information. The entire product is designed to be extremely intuitive and the in-line documentation provides another level of convenience when you need it most.
Your5
It's this unwavering commitment to your success that ensures your online community is performing at its best. your5 is our promise to you. With your5 from YourMembership.com, you can rest assured that you'll receive prompt, courteous and professional support from our world-class product support team.
your5 means we are always working to help you succeed:
Review
Our product support team proactively monitors your website on a regular basis to make certain it is functioning at optimum levels.
Recognize
By continually reviewing your website, our product support specialists are able to recognize opportunities that may help enhance your website's overall performance.
Report
The product support team will regularly report to you on your community website's overall performance by evaluating key performance indicators.
Recommend
Our product support specialists are experts, and they're empowered to use their skills and expertise to recommend solutions and enhancements that help you achieve your overall website community goals.
Respond
Our product support team is here to help on your terms – through training, consulting and guidance via unlimited web and live-person support.