The YourMembership.com Blog

Non-Dues Revenue for Your Organization, Savings for Your Members

November 6th, 2012 | Posted in Membership Management, YourMembership.com News

Savings. Discounts. Money. Listening?

Announcing Member Rewards from YourMembership.com.

The premise is simple — we’ve created a savings program that leverages the buying power behind our hundreds of thousands of members across our client base. The Member Rewards feature is a private web portal that your members can access to browse THOUSANDS of discounts and offers from popular national – and local – vendors… like AMC Theatres, Ford, Macy’s, Target and many MANY more.

Your organization can choose to join and for every member that becomes part of the discount/savings program, you’ll receive 10 percent of the net revenue.

Plus your members access the savings portal through a single sign-on through your site!

Your members save money. You gain another source of non-dues revenue.

What’s not to like?

YourMembership.com clients can sign up today through the backend of their site.

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Not yet a client? Visit our site. Talk to us. We’ll help you decide if we’re a right fit for your membership software needs. Not ready to speak with someone but interested in membership management software? Visit our homepage and download our new Getting Started Guide.

Anticipating Members’ Needs Brings Value

June 27th, 2012 | Posted in Membership Management

Yesterday I dined at my favorite Indian buffet. Although the butter chicken is to die for and I desperately wish I could bathe in the sauce, it’s the remarkable service that has won my loyalty and the reason I return week after week even though it’s one of the highest priced lunches downtown. Good service, my dad always said, was keeping your water glass full. While I appreciate “good” service it takes much more than that to be great. Making sure I have enough water is merely meeting my expectations. I’ll never leave a restaurant and exclaim with great joy, “No matter how fast I guzzled the water, there they were to refill.” As big a deal as that may seem to the waiter, having to hover over the customers and fill the water glass with alacrity, it doesn’t make an impression. It’s what I expect.

Members feel the same way. Read the rest of this entry »

What’s Valuable about Bringing Value?

March 16th, 2012 | Posted in Membership Management

There was a great article in the Harvard Business Review (or HBR for all of you insiders) this week about “wowing” your customers. It spoke to the value of going over and above expectations. The experiences mentioned cost their respective companies very little money – they weren’t handing out free iPads or anything. What was their secret? The employees of these companies treated customers as they would like to be treated. This sort of activity benefits both the company (as it builds loyalty) and the employees (because they get the opportunity to brighten someone’s day). One of our local grocery stores provides a snack to little ones as mom (or dad) shops. Stroke of genius – when my children were little I frequently shopped there (even though their prices may have been slightly higher) because I felt welcome and they made the task at hand easier for me.

You can bring this kind of “golden rule” thinking to your member-based organization as well through empowering your staff to make decisions and act in the best interest of your members. For instance, if your group is comprised of many young working parents and you want to hold an event or meeting at night – think about the possibility of having activities for children in another room. If many of your members are road-warriors, maybe it’s time to limit your in person meetings or feature a travel-friendly component through a Google+ hangout or tweetchat so that they can participate when on the road. Sometimes coming up with this sort of “making your member’s life easier” type ideas are done on the fly, that’s why it’s of the utmost importance that you empower staff to feel comfortable to make these sorts of decisions. Read the rest of this entry »

Adding More Value for Less Money

July 30th, 2010 | Posted in Membership Management

Desperate times call for inventive measures. Membership is down and people all around you are advising you to give more “value.” But value comes at a price, doesn’t it?

One of the easiest ways to upgrade your membership offerings is by upgrading your software and technological capabilities. Membership management software allows you to reach out to more people/potential members in a more efficient way. It gives your members more and takes less of your time to do it. That puts a smile on everyone’s face, except maybe your treasurer or your board who are sweating how they’re going to pay for it. Here are three quick ideas:

  1. Convergence: take a look at all the capabilities of the membership management software you’ve selected. Can it replace (or cut back on) any of your existing systems? There is no need to be spending money on systems that your new software can replace and the money you save by cutting them can then be used to put toward the cost of your membership management software. Will you still need bulk email software? What about your printed materials? Can sending e-newsletters save you money on postage?
  2. Extrication: by now you probably know the line items of your budget by heart. Take one last look at them and see if you have any services budgeted that will be eliminated through the implementation of your new software. For instance, do you currently have software support budgeted that would no longer be necessary should you choose a company with free support?
  3. Suppliers, vendors, sponsorship, oh my!: Who loves you? Who takes out ads in your print materials? Who pays to come to your seminars, conferences, etc? Whose organizational life is inextricably woven into yours? Every organization has at least one entity who shows up (or pays) to be present for you and your members. (If you don’t have one, it’s time to cultivate those symbiotic relationships.) With a private online community, your organization has a multitude of new ways to pay for itself. From paid corporate memberships to sponsorships/banner headlines, ads, corporate-paid job postings, the options are endless. Give them top billing on the front page of your site. Offer links back to their site (for a price and make sure the site opens in a new window so as not to draw traffic away from yours).  Think about how free sites make money on theirs — advertising. How can you make it worth your sponsors while?

As I said in a Tweet last week, if necessity is the mother of invention, desperation is certainly the father. These are desperate times for many but providing value does not mean draining budgets when you exercise some creative financing ideas.

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