November 6th, 2012 | Posted in Membership Management, YourMembership.com News
Savings. Discounts. Money. Listening?
Announcing Member Rewards from YourMembership.com.
The premise is simple — we’ve created a savings program that leverages the buying power behind our hundreds of thousands of members across our client base. The Member Rewards feature is a private web portal that your members can access to browse THOUSANDS of discounts and offers from popular national – and local – vendors… like AMC Theatres, Ford, Macy’s, Target and many MANY more.
Your organization can choose to join and for every member that becomes part of the discount/savings program, you’ll receive 10 percent of the net revenue.
Plus your members access the savings portal through a single sign-on through your site!
Your members save money. You gain another source of non-dues revenue.
What’s not to like?
YourMembership.com clients can sign up today through the backend of their site.
Not yet a client? Visit our site. Talk to us. We’ll help you decide if we’re a right fit for your membership software needs. Not ready to speak with someone but interested in membership management software? Visit our homepage and download our new Getting Started Guide.
June 27th, 2012 | Posted in Membership Management
Yesterday I dined at my favorite Indian buffet. Although the butter chicken is to die for and I desperately wish I could bathe in the sauce, it’s the remarkable service that has won my loyalty and the reason I return week after week even though it’s one of the highest priced lunches downtown. Good service, my dad always said, was keeping your water glass full. While I appreciate “good” service it takes much more than that to be great. Making sure I have enough water is merely meeting my expectations. I’ll never leave a restaurant and exclaim with great joy, “No matter how fast I guzzled the water, there they were to refill.” As big a deal as that may seem to the waiter, having to hover over the customers and fill the water glass with alacrity, it doesn’t make an impression. It’s what I expect.
Members feel the same way. Read the rest of this entry »
March 16th, 2012 | Posted in Membership Management
There was a great article in the Harvard Business Review (or HBR for all of you insiders) this week about “wowing” your customers. It spoke to the value of going over and above expectations. The experiences mentioned cost their respective companies very little money – they weren’t handing out free iPads or anything. What was their secret? The employees of these companies treated customers as they would like to be treated. This sort of activity benefits both the company (as it builds loyalty) and the employees (because they get the opportunity to brighten someone’s day). One of our local grocery stores provides a snack to little ones as mom (or dad) shops. Stroke of genius – when my children were little I frequently shopped there (even though their prices may have been slightly higher) because I felt welcome and they made the task at hand easier for me.
You can bring this kind of “golden rule” thinking to your member-based organization as well through empowering your staff to make decisions and act in the best interest of your members. For instance, if your group is comprised of many young working parents and you want to hold an event or meeting at night – think about the possibility of having activities for children in another room. If many of your members are road-warriors, maybe it’s time to limit your in person meetings or feature a travel-friendly component through a Google+ hangout or tweetchat so that they can participate when on the road. Sometimes coming up with this sort of “making your member’s life easier” type ideas are done on the fly, that’s why it’s of the utmost importance that you empower staff to feel comfortable to make these sorts of decisions. Read the rest of this entry »