YourMembership.com Blog

Ideas to help you engage, empower and retain members

Make Everything You Do Just Right – Friday Fix

April 27th, 2012 | Posted in Member Engagement + Retention

Making It Just RightMy kids have been obsessed with Goldilocks and Three Bears recently (of course, it helps when I throw in surprises like Mama Bear was making pizza instead of porridge). If you can’t remember the plot, a family of bears goes out on a walk and a child comes along and helps herself to their things. She always tries Papa Bear’s stuff first and it is too ____, then Mama’s is too ____ (but the exact opposite of Papa’s) and Baby Bear’s is “just right.” From food, to chair to bed, she takes everything Baby Bear has because it’s to her liking.

You want your content to have the same effect on for your members. Sure they might sample others offerings but ultimately you want to entice them to come to you to take/use (and ultimately share) what you have. “Just right” does not mean perfect. It does not mean smartest, best written or any other superlative. “Just right” is about offering something that resonates with your audience – suites their taste – something targeted to them, that they will enjoy. (Not what YOU think they should enjoy.)

How do you know when what you’re providing is “just right”? Your member will let you know because you’ll catch her enjoying it and when you do, make sure you offer more of the same.

The Number One Thing You Must Do Before They’ll Love You

April 24th, 2012 | Posted in Member Engagement + Retention, Social Media and Business Trends

I recently attended a job fair and asked a job hunter if he thought about joining an association in his chosen industry to help him find a job and network since he was new to Florida. “I have.” His answer surprised me but we continued talking about what YourMembership.com does and our involvement with associations, membership management and online community. When I asked him what association he had joined or what his experience had been thus far he said, “Well, I found a group on LinkedIn. It was 25 people and I thought that sounded about right.”

To him a LinkedIn group and an association are the same thing. There have been a lot of blog posts on associations and their fight for relevancy recently. “Remaining relevant” is a complex issue. It’s more than just making sure your offerings are in tune with what your members want and need. It’s also a matter of “educating” the less experienced on 1. what an association is 2. the importance/value of association memberships. Here’s an interesting post from a twenty-something entering the workforce.  Read the rest of this entry »

The Two Most-Overlooked Pieces of Information on your Website- Friday Fix

April 20th, 2012 | Posted in Social Media and Business Trends

I spend a good portion of my day reading blogs, visiting websites and interacting over the social sphere. I have Google alerts set up to notify me when someone is “talking” about my chosen keywords. Sometimes a post snippet catches my fancy and I’m transported to a website I’ve never before visited. In these situations,  I know nothing about the organization, other than the URL and the description intrigues me. As I’m connecting, I hope that I’ll see two things but all too frequently they’re missed.

1.   Where are you? Gone are the days when you’re giving your phone number to a local merchant and you rattle off seven digits knowing that they’ll automatically just add the local area code. The same can be said for your web visitors. You need to prominently list your location (city and state) and not just on your homepage. If you have a special event or post about the event make sure this is added. Yes, of course your members know where you are but what about those people who are “magically transported” to you from another link or a write-up of your event and referring URL? Columbus Chamber may seem like enough of an identifier but there are twenty-two cities/towns named “Columbus” throughout the United States and who knows how many others have Columbus in their names (Columbus Township…Columbus Junction….Columbus Heights?). A fun weekend in St. Petersburg, Florida will attract a very different crowd than one in St. Petersburg, Russia. Let’s just agree that specifics never hurt, especially on an events page. Read the rest of this entry »

Numbers aren’t Strategy

April 17th, 2012 | Posted in Membership Management

We all have financial goals to obtain, be it membership goals, sales goals, event ticket goals or any other. But knowing what you want to sell from a dollar/revenue standpoint is not the same thing as developing the strategy behind it.

If I decide I want to go on a cruise around the world next March, knowing how much it will cost is only part of figuring out how I will get there. Think of the cost of the trip as your sales goal. It’s not enough to know the amount. If I don’t implement a plan on how I will save for it, how I will get to port and what I will bring, I will probably not be taking that trip.  To reach your revenue goals you must also have a strategy.  Read the rest of this entry »

Community Managers: Are You a Captain, Deckboss or Greenhorn?

April 12th, 2012 | Posted in Member Engagement + Retention

Photo Credit: Discovery Channel

Community management requires a certain kind of finesse. It takes endurance, a tireless attitude and love for what you do. While there is no right and wrong way to manage an online community, there are definitely different styles to community management. Inspired by the recent premier of season 8 of Deadliest Catch, I ask – Are you a Captain, Deckboss or Greenhorn in your online community?

A crab boat is a model of efficiency. The crew wear multiple hats and must come with a do-it-all mentality to get the job done. While the crew functions as a family (or community, to continue the parralel), there are very distinct roles on board. Read the rest of this entry »

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