YourMembership.com

Five Tips to Rock Membership from Moose

Categories: Member Engagement + Retention

Tags: communication strategies group, engaging members, member organizations, Moose, recruiting members

The following is a guest post from Lynda Baldwin at Communication Strategies Group, Inc., an award-winning communications firm based in Chicago, Illinois. Moose? Who’s heard of Moose? Well, as it turns out, quite a few people have. In fact, 1.1 million men and women are currently members. But like many other membership-based organizations, the Moose [...]

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Membership Must Have Its Privileges

Categories: Member Engagement + Retention, Social Media and Business Trends

Tags: member community, member retention, membership dues, non-dues revenue, paid membership

There’s been a lot of talk recently by social media pundits about what they charge for and what is free. It used to be that someone could buy you a cup of coffee or lunch and “pick your brain.” But as more and more people hang their “consultant” shingles, allowing for free brain picking negatively [...]

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Pay Attention to What They’re Asking

Categories: Member Engagement + Retention

Tags: customer service, member retention

No matter how hard any of us try, sometimes you just can’t help the person on the other end of the line. Maybe they want something you don’t offer, maybe they’re looking for advice you can’t give. No matter what the issue is, good customer service keeps what is being asked in mind and the (possible) underlying factors [...]

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Are Innovation and Production at Odds?

Categories: Member Engagement + Retention, Membership Management, Social Media and Business Trends

Tags: innovation, member community, member retention

HBR posted a good article recently about Why Managers Don’t Really Want to Innovate. The article pointed out that most companies are not willing to devote time to innovation because innovative time steals from production time. Since innovation has been a topic of interest to associations and other member-based organizations, we’re wondering if you’ve had the same experience? [...]

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What is Your Employee’s Secret Identity?

Categories: Member Engagement + Retention

Tags: engaging members, member community, retaining members

If you are a fan of superheros, you understand the concept of secret identities. By day the person is a serious newspaperman…billionaire…student…insert random occupation here. By night they are a caped…masked…or otherwise unidentifiable crime fighter. Every employee or volunteer has a secret identity as well. There are things they do in their “off time” that [...]

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